Shipping policy

Last updated: 1 October 2026

In brief

This policy explains when we send your tiles, where we deliver, how delivery is charged and what to do if a parcel goes wrong. The full policy follows.

  • Made to order. We print every tile for you after you order, so it takes time to make before it is sent. After the pre-order period, we dispatch within 15 business days of your order.
  • Launch pre-orders. Orders placed from 1 October to 31 October 2026 are pre-orders. We dispatch them between 1 November and 30 November 2026, in the order we received them. Those are the dates we send orders, not delivery dates.
  • Australia only. Delivery usually takes 3 to 5 business days after dispatch. The delivery cost is calculated at checkout, and delivery is free on orders of $100.00 or more (your order total after any discount, before delivery).
  • Tracking. We email you a tracking link when your order is dispatched.
  • Arrived damaged, or missing? Email us. Your order is our responsibility until it is delivered, so we deal with the carrier and send you a replacement, or refund you if you prefer. You do not have to chase anyone.

Made to order

Every Vestige tile is printed for you after you order. Our team reviews every design before we print it. Then we print, check and pack your tiles and send them to you.

Launch pre-orders

Orders placed from 1 October to 31 October 2026 are launch pre-orders. We dispatch them between 1 November and 30 November 2026, in the order we received them. Those are the dates we send orders, not the date your order will arrive.

Your dispatch date for a launch pre-order is 30 November 2026.

After the launch

For an order placed after the pre-order period, your dispatch date is 15 business days after you order: we dispatch within 15 business days of your order. Delivery time is added after dispatch.

If we expect your order to be late, we will email you as soon as we know. When we do, you can choose to wait or to cancel for a full refund. If we have not dispatched your order within 30 days after your dispatch date, you can cancel for a full refund, as our refund and returns policy (vestigeathletic.com.au/policies/refund-policy) explains. If we are late, you may also have other rights under the Australian Consumer Law; this does not limit them.

"Business days" means Monday to Friday, not counting public holidays in New South Wales.

Delivery and cost

We deliver within Australia only. Delivery usually takes 3 to 5 business days after dispatch. The delivery cost is calculated at checkout, and delivery is free on orders of $100.00 or more (your order total after any discount, before delivery).

Prices are in Australian dollars. We are not registered for GST, so no GST is charged or included in the delivery cost.

We send orders with Australia Post or another tracked carrier.

International delivery

We do not deliver outside Australia at the moment. If you live overseas and would like a tile, email info@vestige.studio and tell us where you are. We will let you know if that changes.

PO boxes and parcel lockers

We can deliver to PO boxes. Enter the full PO box details at checkout. Delivery to a PO box can take a little longer than delivery to a street address. We cannot promise delivery to a parcel locker, so please give a street address or a PO box.

Tracking

When your order is dispatched, we email you a tracking link. If you have not received it within 2 business days after your dispatch date, please check your spam folder, then email us.

Delivery times

Delivery times are the carrier's estimates in business days, counted from the day your order is dispatched. They are not guarantees. Weather, peak periods and remote locations can add time.

Whatever the carrier does, your order is our responsibility until it is delivered to you. Your rights under the Australian Consumer Law, including the right to receive your order within a reasonable time, are not affected by anything in this policy.

What counts as delivered

Your order is delivered when it is:

  • handed to you or someone at your address;
  • left at your address under the carrier's safe-drop, or because you gave the carrier authority to leave it;
  • placed in the PO box, or a parcel locker the carrier accepted, that you gave at checkout; or
  • held for you at a post office or collection point after a delivery attempt.

Your delivery address

Please check your delivery address carefully at checkout. You are responsible for giving us a correct and complete address.

  • Changing your address. Email us as soon as you can. We can change it at any time before dispatch. After dispatch, we will try to redirect the parcel with the carrier, but cannot promise it.
  • A wrong address. If a parcel cannot be delivered because the address you gave us was wrong or incomplete, and it comes back to us, we will contact you. We will send it again once you confirm the right address, and you pay the postage cost of sending it again.
  • A parcel returned to us for another reason. If a parcel comes back to us because it was not collected from a post office or collection point in time, we will contact you and send it again, and you pay the postage cost of sending it again. If it comes back because of a carrier mistake, we send it again for free.
  • If we cannot reach you. We hold a parcel that comes back to us for 60 days, and we try to contact you at least twice, by email and by phone if you gave us a number. If we cannot reach you within those 60 days, we will close the order and refund everything you paid, including any delivery fee, less what the postage actually cost us to send the parcel to you and to have it returned. We never deduct postage twice.

Packaging

We pack each order to protect it in transit.

Damaged or missing parcels

Your order is our responsibility until it is delivered, so this is how we meet your rights under the Australian Consumer Law; it is not a separate warranty.

If your parcel arrives damaged, or does not arrive:

  1. Email info@vestige.studio with your order number. For damage, please include photos of the tile, the box and the packaging.
  2. Please tell us within 7 days of delivery, or within 7 days of the latest delivery date in your tracking if the parcel has not arrived. This helps us claim from the carrier. It is not a cut-off: if you tell us later, we will still help, and your rights under the Australian Consumer Law still apply.
  3. We make the claim with the carrier. You do not have to chase the carrier yourself.
  4. Goods lost or damaged before delivery are our responsibility under the Australian Consumer Law, so we reprint your order and send a replacement at no cost to you, or refund you if you prefer. We do not wait for the carrier's claim to be settled before we start.

If the tracking says your parcel was delivered but you cannot find it, please check with neighbours and your building's mail room, then email us. We will ask the carrier to investigate. If the carrier confirms it was delivered to the wrong place, or cannot show it was delivered as described under "What counts as delivered", we will reprint and send a replacement at no cost to you, or refund you if you prefer.

Our refund and returns policy explains what counts as a fault and how refunds work.

Complete Set and split shipments

We normally send a Complete Set, and every multi-tile order, in one parcel. If we need to send part of an order separately, we will tell you, send a tracking link for each parcel, and pay the extra postage.

Cancelling or changing your order

You can cancel your order, or ask us to change your design or colours, for free within 48 hours of placing it. Email info@vestige.studio with your order number. We go by the time you send your email. After 48 hours production may have started and, because every tile is made to order for you, we cannot accept a cancellation because you have changed your mind. Your rights under the Australian Consumer Law if something is wrong with your tile are not affected.

We review every design before we print it, and we only contact you if something needs your attention. If we cannot print your design well, we will offer you a change or a full refund.

Our refund and returns policy explains how a design change works.

Your delivery address (any time before dispatch). Email us and we will change it.

Contact

Vestige is the brand of Vestige Athletic, the registered business name of the partnership B.O Boulton & A.R O'Connor (ABN 47 403 980 322), based in New South Wales, Australia.